Shipping Policy

Order Processing

All orders are processed within 1–3 business days.

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

Where We Ship

We currently ship to Thailand, the United States, Canada, the United Kingdom, the 27 European Union countries, Australia, New Zealand, Japan, Switzerland, Norway, the United Arab Emirates, Singapore, Hong Kong, Malaysia and South Korea.

Shipping is currently available only to these destinations.

Shipping Times

Maison Siam ships directly from Thailand.

Estimated delivery times:

• United States / Canada: 7–12 business days
• Europe: 7–12 business days
• United Kingdom: 7–12 business days
• Australia / New Zealand: 7–12 business days
• Other international destinations: 7–15 business days

Please note that delivery times may vary depending on your location and local customs processing.

Shipping Costs

Standard shipping is US$19.95 per order. Shipping is free on orders of US$100 or more.

Your final shipping cost is shown at checkout before you pay.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can use this number to track your order at any time.

Customs, Duties & Taxes

As we ship internationally from Thailand, your order may be subject to customs duties or import taxes depending on your country.

These charges are determined by your local customs authority and are the responsibility of the customer.

Delays

While we strive to deliver your order within the estimated timeframes, delays may occur due to:

• Customs processing
• Local postal services
• High demand periods

Maison Siam is not responsible for delays caused by external factors beyond our control.

Lost or Delayed Packages

If your order is significantly delayed or appears to be lost, please contact us and we will assist you in resolving the issue.

Contact Information

If you have any questions regarding shipping, please contact us:

Email: support@maisonsiam.co
Phone: 064 806 30 51

Address:
36 Thong Lo, Khlong Tan Nuea
Watthana, Bangkok 10110
Thailand