Help centre
Frequently asked questions
Find answers to the most common questions about our products, orders and shipping.
Shipping & delivery
How long does shipping take?
Orders are shipped directly from Thailand.
We prepare orders within 1–3 business days. Delivery then usually takes 7–12 business days for major destinations and up to 15 business days for others, depending on location and local customs processing.
Once your order has been shipped, you will receive a tracking number.
Do you ship internationally?
Yes. We currently ship to Thailand, the United States, Canada, the United Kingdom, the 27 EU countries, Australia, New Zealand, Japan, Switzerland, Norway, the United Arab Emirates, Singapore, Hong Kong, Malaysia and South Korea.
Standard shipping is $19.95, and shipping is free on orders of $100 or more. Your final rate is shown at checkout.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number.
You can use this number to follow your delivery at any time.
Why is my order shipped from Thailand?
Maison Siam sources products locally in Thailand to ensure authenticity and quality.
This allows us to offer genuine Thai products rather than mass-produced alternatives.
Our products
Are your products authentic?
Yes. All Maison Siam products are carefully selected in Thailand.
We focus on authentic items that reflect Thai culture, craftsmanship and everyday life.
Where do your products come from?
Our products are sourced from trusted suppliers and local producers across Thailand.
Each item is selected for its quality and cultural authenticity.
Will the product look exactly like the photos?
We strive to present our products as accurately as possible.
However, slight variations in color, texture or details may occur due to lighting, materials or handcrafted elements.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.
All payments are processed through encrypted and secure systems.
Is payment secure?
Yes. All transactions are protected by secure encryption technology to ensure your personal and payment information is safe.
Returns & support
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
Include your order number and photos of the issue so we can resolve it quickly.
Can I return a product?
Yes, we accept returns within 14 days of delivery, provided the item is unused and in its original condition. Food, consumables and opened beauty products can’t be returned.
Please refer to our Refund & Returns Policy for full details.
How can I contact Maison Siam?
You can reach us anytime using the details below:
Email: support@maisonsiam.co
Phone: 064 806 30 51
We aim to respond as quickly as possible.