Refund policy
Refund & Returns Policy
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Not damaged or altered
To initiate a return, please contact us at:
support@maisonsiam.co
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Beauty and skincare products that have been opened
- Food and consumable items
- Personal care products
Return Shipping
As orders are shipped internationally from Thailand, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as Maison Siam cannot be responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Photos of the product
We will work with you to resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges.
If you would like a different item, we recommend placing a new order after your return has been approved.
Order Cancellation
Orders can only be cancelled within 12 hours of purchase.
After this time, orders may already be processed and shipped.
Late or Missing Refunds
If you have not received your refund after the processing time:
- Check your bank account again
- Contact your payment provider
- Contact us at support@maisonsiam.co
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Email: support@maisonsiam.co
Phone: 064 806 30 51
Address:
36 Thong Lo, Khlong Tan Nuea
Watthana, Bangkok 10110
Thailand
